Shipping policy

Shipping Policy

Shipping Times & Delivery

  • Orders are typically processed and shipped within 1-2 business days after payment is confirmed (excluding weekends and holidays).  Note during heavy shipping times like Black Friday we may be 3-5 business days to get your order out.
  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • Estimated delivery times (after shipping):
    • United States: 3–10 business days (depending on location and shipping method)
    • Canada: 5–14 business days
    • Europe, UK, Australia & Rest of World: 7–21 business days
  • These are estimated delivery windows. Delays can occasionally occur due to high order volume, customs processing, holidays, weather, or carrier issues.

Shipping Methods & Rates

  • Shipping rates are calculated in real-time at checkout based on weight, dimensions, and destination.
  • Multiple shipping options may be available at checkout (Standard, Expedited, Express, etc.).

Where We Ship

  • We currently ship to the USA primarily, if you want to have your order shipped to the EU or the UK we suggest our sister website at maydaygames.eu. 
  • If your country is not available at checkout, unfortunately we do not ship there at this time.

International Orders

  • Customers are responsible for any import taxes, customs duties, or VAT that may be applied by your country upon delivery.
  • We are not responsible for delays caused by customs clearance processes.

Order Tracking

  • Once your order ships, you’ll receive a tracking number (when tracking is available).
  • You can track your package directly from the confirmation email or in your account on our website.

Lost or Delayed Packages

  • If your tracking shows “delivered” but you haven’t received your package, please check with neighbors or your local postal facility first.
  • If a package is lost or significantly delayed, contact us at support@sleevekings.com with your order number and we’ll work with the carrier to resolve the issue.

Non-Deliverable Packages

  • If a package is returned to us because of an incorrect or incomplete address, the customer refused delivery, or it was unclaimed, we will contact you for a corrected address.
  • Reshipping costs will be the responsibility of the customer.

Questions?

If you have any questions about shipping or your order, feel free to contact us at support@sleevekings.com or through the contact form on our website.

We’re constantly working to improve shipping times and costs. This policy was last updated November 25, 2025